1. RMA Request Form duly completed.
2. Detailed failure analysis report or test report.
3. Photographs of original packaging and merchandise.

2. RMA REQUEST FORM
Both sections of the RMA Request Form, Customer details and Product Information must be completed.

3. MANDATORY RETURN REQUIREMENTS
Customer must comply with RMA Return Policy, and terms and conditions within the Invoice. AES reserves the right at its sole discretion to refuse to issue an RMA or require Customer to pay a restocking fee in the amount of 20% of the Invoice Price.

1. RMA Approval
   
   • Product returns will only be accepted when a duly completed RMA Request Form and supporting documents has been approved in writing by AES.
2. Packaging
   
   • All boxes must have the RMA number visible on the outside of the box and must have a copy of the RMA approval form.
   • All products must be properly packaged. ESD and Moisture sensitive products must be packed in accordance with Customer or manufacturers ESD packaging procedure (anti-static packaging).
3. Shipping
   
   • Customer is responsible for all shipping charges and fees.
   • Ensure that your shipment reaches AES prior to the 10-days RMA expiration date.
4. Labels
   
   • Labels on products are only allowed if they do not have any contact with surface mounted components or PCB.
   • All boxes must be free from foreign labels and markings.
5. Testing
   
   • AES reserves the right to re-test the products.
6. Modification(s)
   
   • AES does not accept any product that has been modified or altered in any way whatsoever; nor will AES accept any product which at AES’s sole discretion was misused, improperly stored or mishandled or the Customer or did not follow ESD handling and storage procedure for ESD sensitive products